Refund Policy

Please read our refund policy carefully before making any purchase or booking on taznim.

Welcome to taznim – Everything You Need, in One place. As a multi-vendor marketplace, products and services are provided by independent sellers and service providers. Therefore, refund eligibility depends on the individual vendor’s policy.

By using our platform, you agree that taznim acts as an intermediary between buyers and sellers and is not directly responsible for product or service fulfillment unless explicitly stated.

Refund Eligibility

  • Refunds are subject to seller policies
  • Damaged or incorrect items may be eligible
  • Cancellations before order processing may qualify
  • Digital products may be non-refundable

Non-Refundable Cases

  • Completed services or bookings
  • Used or consumed products
  • Late cancellation of bookings
  • Digital downloads after delivery

Bookings & Services

Service bookings such as hotels, clinics, rentals, events, and appointments are managed by service providers. Refunds or rescheduling are handled according to their cancellation policies.

  • Cancellation rules vary by provider
  • Some bookings may allow free cancellation
  • No-shows may not be eligible for refund

Products & Orders

Product refunds are handled by individual sellers. In case of issues, users may request support through the platform within the allowed time frame.

  • Return requests must follow seller policy
  • Proof may be required for damaged items
  • Refund approval depends on seller review

Refund Processing Time

  • 3–14 business days (depending on payment method)
  • Bank delays may apply
  • Wallet refunds may be faster
  • Seller approval required before processing

Disputes & Support

If you face any issue with a refund, you can contact our support team. We will help mediate between buyers and sellers to resolve disputes fairly.

  • Platform support available
  • Dispute resolution assistance
  • Fair review of cases

Important Notice

taznim reserves the right to update this Refund Policy at any time. Continued use of the platform indicates your agreement with the updated terms.

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